Support
Get help 24/7 from the Tornadoboomz Casino support team via live chat and email
The support infrastructure at Tornadoboomz Casino operates around the clock to address player queries, resolve technical issues, and provide account assistance. Multiple contact channels ensure help remains accessible regardless of timezone or communication preference.
Contact Channels
Live Chat
The primary support channel delivers instant connections to trained agents available 24 hours daily, seven days weekly. Average wait times during testing measured under three minutes, with most queries resolved within a single conversation.
Access live chat through the floating support icon present on all pages or via the account dashboard support section.
Email Support
For complex matters requiring documentation or detailed explanations, email support provides thorough responses within 12 hours. The dedicated address reaches the support team directly:
Include your registered username and specific query details to expedite response handling.
Common Support Topics
| Issue Type | Resolution Channel | Typical Timeframe |
|---|---|---|
| Account Verification | Email with documents | 24-48 hours |
| Withdrawal Queries | Live Chat | Immediate |
| Bonus Questions | Live Chat | Immediate |
| Technical Issues | Live Chat / Email | Varies |
| Payment Problems | 24 hours | |
| Self-Exclusion | Live Chat / Email | Immediate |
Account Verification Process
Identity verification protects both players and the platform from fraudulent activity. Required documents typically include:
- Photo ID - Passport, driving licence, or national ID card
- Proof of Address - Utility bill or bank statement dated within 90 days
- Payment Verification - Screenshot of e-wallet or card photo showing first/last four digits
Upload documents securely through the account verification portal. Processing completes within 24-48 hours for standard submissions.
Responsible Gaming Support
The platform maintains strong commitments to player welfare with comprehensive self-help tools:
Deposit Limits
Set daily, weekly, or monthly deposit caps directly through account settings. Limit increases require 24-hour cooling periods; decreases apply immediately.
Session Reminders
Configure alerts at intervals from 30 minutes to 4 hours that display session duration and spending summaries during active play.
Self-Exclusion
Temporary breaks ranging from 24 hours to six months provide breathing room when gaming feels less enjoyable. Permanent self-exclusion removes account access indefinitely.
Reality Checks
Pop-up notifications interrupt gameplay at set intervals, displaying:
- Total session time
- Net wins or losses
- Option to continue or end session
Problem Gambling Resources
Players experiencing difficulties with gambling behaviour can access professional support through multiple channels:
- National Helpline: 1-800-522-4700 (24/7)
- Email Support: support@tornadobooms.com
- GamCare: Confidential advice and resources
- Gamblers Anonymous: Peer support networks
These services provide judgement-free assistance for players and affected family members. Reaching out represents strength, not weakness, and trained counsellors understand the complexities of gambling-related concerns.
Technical Requirements
For optimal platform performance, ensure browsers remain updated to recent versions. Supported browsers include Chrome, Firefox, Safari, and Edge. Disable VPN connections if experiencing connectivity issues, as some security protocols may interfere with game loading.
Clear browser cache and cookies if games fail to load properly. Mobile users should ensure stable internet connections before initiating withdrawals or bonus claims.